Conditions of Use
Last updated: March 31, 2026
Please take time to review these conditions carefully before using, accessing, or purchasing any product or service from the XIMI VOGUE NEXTGEN MALL website. By visiting our website, placing an order, or using any of our services, you confirm that you accept these conditions together with our Privacy Policy. Anyone who does not agree with these conditions should not continue to use our website or services.
Within this document, the terms “we,” “us,” “our,” and “XIMI” refer to XIMI VOGUE NEXTGEN MALL, while “you” and “your” refer to any person accessing our website or making a purchase from us.
Product Warranty
XIMI VOGUE NEXTGEN MALL provides a warranty period of one week only for digital products. No warranty is provided for any other items unless expressly stated otherwise. All digital items must be checked and confirmed to be working before they leave the store.
We shall not be responsible for any direct, indirect, incidental, consequential, or punitive loss or damage arising from the use of products purchased from us.
Items sold under sale, promotion, or special offer are offered at their final marked prices and are not eligible for any additional discount.
Accepted Payments
All prices displayed on our products are quoted in Kenya Shillings (KES) and include 16% VAT.
We currently accept payments through cash, M-Pesa, and credit card. To help maintain secure transactions and reduce the risk of fraud, we may request proof of identity for any purchase where necessary.
Returns and Refunds
If any item delivered to your location is defective or damaged, you are required to notify us within 24 hours of receiving it. Once reported, we will arrange for the item to be returned so that the defect or damage can be examined.
Where a product is confirmed to be faulty and cannot be repaired, we will replace it with the same item where stock is available. If the same item is not available, you may select another product of equivalent value.
Customers are advised to shop carefully, as we do not ordinarily accept returns or issue refunds where a customer has simply changed their mind or chosen the wrong item. Refunds are only processed if an item is out of stock.
Delivery Information
Deliveries are normally completed within 2 working days from the date of purchase. It is the customer’s responsibility to ensure that the selected delivery address is correct and suitable for receiving the goods.